Interview Sheet
Interview Questions
Position Interviewing For: Director of Guest Services
1. What can you tell us about yourself?
2. What do you know about this resort?
3. Why are you interested in this job?
4. What are your career goals?
5. What are your strengths?
6. Describe your greatest weaknesses.
7. Why did you leave your last position, or why are you leaving your current position?
8. How would you describe your work style?
9. Where would you like to be in your career five years from now?
10. What can you do for us that other candidates can't?
11. How would you describe your abilities and skills as a director?
12. How do you interact with the staff? How do you motivate them?
13. Have you ever stayed here? What do you think about our services/staff?
14. What do you think are main characteristics a Guest Services Director should always possess?
15. Tell me about a time you faced an ethical dilemma.
16. Tell me about a time when you failed, and what did you do to prevent it from happening again?
17. Can you give me an example of working as part of a team? What was your contribution to the team and what was the outcome of this exercise?
18. Take me through the process you use to check that you have the right details from a guest.
19. Customer Service means dealing with a variety of people and demands, the ability to adjust to the situation is an important job requirement. Give an example of when you had to deal with a major change in the customer relationship practices in your workplace.
20. Do you have any questions for us?
The Decision Process
We will use a job interview scoring rubric to make the decision of who we hire for this position. Whichever candidate has the best overall score after all of the candidates have been interviewed will be hired, after careful consideration and review of the hiring committee. Click the file below to see our scoring rubric.
Position Interviewing For: Director of Guest Services
1. What can you tell us about yourself?
2. What do you know about this resort?
3. Why are you interested in this job?
4. What are your career goals?
5. What are your strengths?
6. Describe your greatest weaknesses.
7. Why did you leave your last position, or why are you leaving your current position?
8. How would you describe your work style?
9. Where would you like to be in your career five years from now?
10. What can you do for us that other candidates can't?
11. How would you describe your abilities and skills as a director?
12. How do you interact with the staff? How do you motivate them?
13. Have you ever stayed here? What do you think about our services/staff?
14. What do you think are main characteristics a Guest Services Director should always possess?
15. Tell me about a time you faced an ethical dilemma.
16. Tell me about a time when you failed, and what did you do to prevent it from happening again?
17. Can you give me an example of working as part of a team? What was your contribution to the team and what was the outcome of this exercise?
18. Take me through the process you use to check that you have the right details from a guest.
19. Customer Service means dealing with a variety of people and demands, the ability to adjust to the situation is an important job requirement. Give an example of when you had to deal with a major change in the customer relationship practices in your workplace.
20. Do you have any questions for us?
The Decision Process
We will use a job interview scoring rubric to make the decision of who we hire for this position. Whichever candidate has the best overall score after all of the candidates have been interviewed will be hired, after careful consideration and review of the hiring committee. Click the file below to see our scoring rubric.
Interview Scoring Rubric | |
File Size: | 15 kb |
File Type: | docx |